Details
Posted: 22-Oct-24
Location: Gainesville, Georgia
Salary: Open
Categories:
Allied Health
Job Category:
Allied Health
Work Shift/Schedule:
12 Hr Evening - Morning
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.
About the Role:
Job Summary
The Phlebotomy Lead is responsible for training and assisting in the supervision of phlebotomy staff. The Phlebotomy Lead must maintain sufficient clinical and managerial expertise to function as an assistant to the Phlebotomy Section Supervisor and perform those duties in the Section Supervisor's absence. Also, this individual is expected to display initiative, excellent verbal and written communication skills and be proactive in dealing with the day-to-day responsibilities and problem resolution in the department. The leadership role of the Phlebotomy Lead requires this self -motivated individual to work closely with the all laboratory Section Supervisors, Lab Administration, Pathologists and to be well respected by their peers and other co-workers. The Phlebotomy Lead will spend a large portion of time staffing the department as a working lead. This position will care for patients in the neonate, infant, child, adolescent, adult and geriatric age groups. Employee performs clinical duties in accordance with population specific guidelines and adheres to National Patient Safety Goals as outlined in policy and procedures.
Minimum Job Qualifications
Licensure or other certifications: Successful completion of a certification in phlebotomy through an approved certification organization: ASCP, National Phlebotomy Association, American Medical Technologist, National Performance Specialists, National Healthcareer Association.
Educational Requirements: High School Diploma. Bachelors Degree can substitute for lack of certification or three (3) years of experience required for position.
Minimum Experience: 4 years of phlebotomy experience including pediatric, geriatric, and capillary collections. 1 year of supervisory or lead experience preferred.
Other:
Preferred Job Qualifications
NGHS Core Competencies
1. I Show Vulnerability when I:
trust others and assume positive intent.
am emotionally accessible and transparent without hidden agendas.
acknowledge weaknesses and accept responsibility for mistakes.
am comfortable saying "I don't know" and asking for help.
seek and accept feedback in a non-defensive manner.
forgive others and give the benefit of the doubt.
2. I Display Empathy when I:
seek to know others on a deeper level.
work to ensure others feel included.
accept others for who they are without judgment.
show concern for the well-being and challenges of others.
consider the human impact before making decisions.
3. I Demonstrate Courage when I:
do not hold back on anything that needs to be said.
do the right thing even when that is difficult.
speak my own truth, even when that means standing alone.
address potential conflict quickly and directly.
commit to seeing a difficult conversation through to the end.
4. I Demonstrate Radical Listening when I:
seek to understand the other person's viewpoint first, before expressing my own viewpoint.
listen for the unsaid.
ask questions to confirm understanding.
accept others' perceptions as their truth.
take action to help others feel fully heard and seen.
pursue as many different viewpoints as possible and embrace the bearer of bad news.
5. I Promote Teamwork when I:
treat others in a respectful manner, regardless of their position, identity, and background.
encourage and support my coworkers.
value and acknowledge others for their contributions to the success of the team and NGHS.
put the good of the team and NGHS first.
strive to find common ground to solve problems for the good of NGHS.
cut across boundaries to get things done.
6. I Hold Others Accountable when I:
provide clear, consistent, and frequent communication about what is most important.
clarify what is less important to establish clear priorities.
help others see their blind spots.
look for every opportunity to provide reinforcing feedback.
provide immediate and actionable corrective feedback.
7. I Strive for Continuous Improvement when I:
hold myself personally responsible to seek improvements every day.
experiment regularly with new ideas and approaches.
demonstrate initiative and perseverance to overcome obstacles and resistance to change.
embrace mistakes and pivot quickly if a new approach fails.
seek to always be better tomorrow than today.
Organization Expectations
Quest: Demonstrates/utilizes Quest tools in department.
Talent Development: Coaches and develops staff.
Safety: Promotes patient, visitor and staff safety and effectively manages hazards that lead to injury or harm.
Productivity: Meets productivity expectations.
Regulatory Compliance: Ensures department's compliance with all regulatory, DNV, mandatory education, and similar requirements.
Key Performance Indicators (KPI)
Identifies unit/department level goals that align with the organization's Key Performance Indicators.
HIPAA (Health Insurance Portability and Accountability Act)
If, in the normal course of my duties and responsibilities, I am required to access protected health information (PHI) and electronic protected health information (EPHI) for the purposes of treatment, payment and operations within Northeast Georgia Health System, I will limit such access to only the minimum necessary amount of PHI and EPHI necessary to perform the functions of my job. If access is not required in the normal course of my duties and responsibilities, I will not access PHI or EPHI.
Job Specific and Unique Knowledge, Skills and Abilities
Good interpersonal and customer service skills.
Perform blood collections by venipuncture and capillary techniques for all age groups.
Manual dexterity, problem solving, and following detailed instructions.
Ability to perform under stressful emergency medical situations.
Proficient computer skills necessary to operate computer systems used and Microsoft Office products.
Excellent communication skills; both written and verbal.
Essential Tasks and Responsibilities
Performs Phlebotomy Technique in a professional manner. Presents the Lab in a positive light to the public. Correctly performs routine venipuncture. Correctly performs micro-collection and other special collection techniques. Discerns Phlebotomy Techniques according to condition of the patient. Follows all safety guidelines to ensure the safety of the patient. Follows all safety guidelines to ensure own safety. Works well with other departments to coordinate special collections. Delivers clinical specimens efficiently and effectively to the laboratory. Performs effectively and efficiently in complex emergency situations such as multiple trauma or disaster.
Prepossesses clinical specimens for analytical testing. Determines the validity and integrity of clinical specimens to ensure quality test results. Operates a centrifuge properly. Understands and applies proper technique according to specimen requirements. Understands what tests are performed in the various Lab Departments. Interacts with other departments in a positive manner to resolve identified problems with a clinical specimen. Is familiar with and correctly possesses the specialty tests that are sent to various laboratories. Is familiar with all laboratory reference accounts. Performs customer service functions for those accounts. (Provides information, routes supplies, etc.) Accurately perform drug screen collections following chain of custody protocols. Any errors made will result in retraining per the standards.
May perform receptionist duties for departmental visitors and maintains communications in an appropriate manner. Answers telephone within three rings in a courteous manner, identifying self and department at all times. Assists callers, department visitors in any way possible, maintaining complete and accurate messages. Accessions outpatients in a timely manner.
Responsible for laboratory patient data and general clerical support.
Accurately retrieves patient reports from computer files in a timely manner with no more than six errors per year. Accurately codes laboratory orders from the nursing unit into laboratory information system with no more than one error per month.
Maintains commitment to continued professional growth and development through continued education and annual competency assessments.
Contributes to Quality and Productivity management in the department. Demonstrates autonomy and initiative in problem identification and resolution. Reports problems as opportunities for improvement to leadership. Identifies remedial actions that will minimize or correct the negative effect. Determines if problems are system failures, knowledge deficits, or behavior deficits. Prioritizes work to meet turnaround requirements that are set by Laboratory Administration. Provides at least one documented suggestion for quality improvement in the Laboratory. Audits operations to ensure adhered to departmental, quality and regulatory standards and procedures. Has the ability to adapt to a changing workplace to meet the needs of patient care, and to prioritize work to meet the needs of our internal and external customers. Works in collaboration with Manager to determine supply needs for the department for budget purposes.
Responsible for training staff to competently perform duties according to Operational Procedures and assesses competency. Trains to controlled Operating procedures and training materials utilizing adult learning methods and a variety of methods to increase retention. Organizes and conducts monthly new hire training sessions for all NGHS Phlebotomists regarding proper sample collection for venipuncture, chain of custody samples or other specimen collection within the scope of work. Collaborates with Supervisor and/or manager to ensure "best practice" is captured in operating procedures and developed training material. Creates and maintains new hire training schedules which is used as a communication tool for supervisors and outline for new staff. Provides updates to supervisor/management on trainee/s progress. Assesses new hires and staff for competency and ability to perform according to Operational Procedures and desired expectations. Communicates progression of learning to the trainee and gives supportive, constructive feedback. Allocates resources appropriately within the department to ensure all new hire classes are appropriately staffed. Creates, maintains, and staffs training for new hire staff. Orders and maintains appropriate level of training supplies. Coaches and mentors' staff to adherence to procedures and practices.
Physical Demands
Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time
Weight Carried: Up to 20 lbs, Occasionally 0-30% of time
Vision: Heavy, Constantly 66-100% of time
Kneeling/Stooping/Bending: Frequently 31-65%
Standing/Walking: Frequently 31-65%
Pushing/Pulling: Occasionally 0-30%
Intensity of Work: Frequently 31-65%
Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding
Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.
NGHS: Opportunities start here.
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.