About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.
EOE

Position Information:
The Client Services Analyst I receives and co-ordinates all incoming customer calls to the Pathology Laboratories for all WakeMed facilities. Responsible for monitoring and assisting with maintaining proper function of the Laboratory Information System (LIS)and Hospital Information System (HIS). Reports critical and urgent laboratory results to nurses and physicians within designated time frames, disseminates laboratory reports to customers, and provides problem resolutions for customers. Receives and screens visitors and telephone calls for Anatomic Pathology and Raleigh Pathology Laboratory Associates. Performs clerical duties related to the maintenance of electronic and/or paper filing systems, retrieves requested patient data or reports from LIS/HIS or other computer systems, coordinates and documents receipt of requests for anatomic pathology, and sends out requests and/or materials and monitoring of selected supplies.
#LI - POST

Experience Requirements:
2 Years Information Technology - Information Services In Healthcare Preferred

Education Required:
High School Diploma or Equivalent Required - And College Courses Clinical Laboratory Science Or Associate's Degree Computer Science Preferred

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
2p-10p

Weekend Requirements:
Every Third

Call Requirements:
as needed