Responsible for basic problem solving and communication with internal and external customers in order to provide prompt, accurate, friendly and quality service. Utilizes appropriate computer systems to document calls, dispatch couriers, accession laboratory specimens, and provide information to all customers.
Receives client calls for results and notification of results for Diagnostic Medicine Institute, including critical values for inpatients and outpatients via telephone and other methods of communication, confirms test orders for both common and esoteric test requests, notifies clients of quantity not sufficient, missing specimen or improper collection, requests for additional demographic information, and addresses clients' questions and problems promptly.
Responsible for handling complex client service issues that includes client concerns.
Maintains proficiency at all call center workstation assignments, provides clients with technical information for those areas trained and approved to include specimen collection protocols, specimen requirements, volumes, and turnaround times, etc.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
High School Diploma or Equivalent (GED)- (Required)
Minimum of 1 year-Related work experience (Required)
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.