Supervises and participates in the day-to-day activities of clinic. Monitors, evaluates, and coaches support staff's daily performance and productivity. Monitors quality, responsiveness, and customer satisfaction. Ensures system and regulatory compliance by the team. Adjusts staffing levels according to pre-established productivity guidelines.
Supervises all clinical and clerical staff and operations within the office.
Recruits support and clinical staff.
Coordinates training and orientation programs for all staff, including counseling individuals by identifying learning requirements, designing educational programs and coaching to maintain or improve performance.
Completes all annual training required by the Health System and assures all staff are continually compliant.
Maintains responsibility for staffing plans.
Ensures that adequate and appropriate staff levels are in place.
Serves as a resource to answer questions and resolve problems.
Plans and conducts Organization required in-service and other informational meetings with employees.
Monitors and conducts performance appraisals, in conjunction with the Operations Manager.
Addresses performance problems, initiating the discipline process if required.
Reviews and coordinates response to patient concerns and complaints.
Develops and implements performance improvement initiatives to meet customer needs.
Maintains responsibility for local budget adherence.
Obtains necessary approvals and administers approved budget.
Works in conjunction with providers, staff and Operations Manager to plan and maintain approved budget.
Assist in developing and maintaining policies and procedures for Clinic sites.
Coordinates purchasing activity including, but not limited to, monitoring inventory and supervising the ordering of items as needed.
Coordinates activities with other sections, departments, service lines and ancillary services.
Acts as a liaison with other groups, both internal and external entities.
Provides day-to-day supervision of employees of other service lines and ancillary services located at the site.
May also supervise non-Geisinger services or staff located on site.
Monitors provider templates to assure patient needs are met.
Performs essential duties of assigned staff.
May be required to provide clerical, clinical or diagnostic support services to patients or providers within their legal scope of practice.
Maintains responsibility for proper operation of the physical building.
Ensures all maintenance is performed as needed and all necessary contracts are in place.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Associate's Degree- (Preferred)
Minimum of 3 years-Related work experience (Required), Minimum of 1 year-Managerial/Supervisory (Preferred)
We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.