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Department Description
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.
Langley Porter Psychiatric Hospital & Clinics (LPPH&C) at UCSF Health is among the nation's foremost resources in the field of child, adolescent and adult mental health. Psychiatry faculty members are recognized for their leadership roles in state-of-the-art, comprehensive and compassionate patient care, pioneering research, excellence in training the next generation of leaders, advancing public policy to advance mental health, and commitment to diversity.
Job Summary
Under the general supervision of the manager of the partial hospitalization & intensive outpatient programs (PHP/IOP), working collaboratively with the medical directors of the programs and hospital leadership, and as part of a multidisciplinary treatment team, the Clinical Supervisor is responsible for the clinical care provided to LPPH&C's PHP/IOP participants.
Supervises the program therapists providing clinical leadership and oversight, identifying and addressing clinical staff and program needs. This position will maintain a modest clinical caseload, providing group, individual and case management services to patients in the LPPH&C.
Direct patient care duties include but are not limited to providing transitional and comprehensive mental health services including case management, group and individual therapy, family psychotherapy, and crisis intervention, to a caseload of severely mentally ill adults who are high risk for psychiatric hospitalization.
Completes psychosocial/functional assessments, mental status examinations, comprehensive treatment development, and discharge planning. This position will coordinate treatment among various agencies and advocate for client to link with needed resources.
Works with treatment team and inpatient/outpatient units to facilitate referrals and service. This position will attend staff and treatment planning meetings.
50% Direct patient care:
Maintaining a caseload and handling some of the more complex cases; performs a variety of direct clinical, diagnostic, treatment and outreach services
Providing case management, individual patient/family meetings, psychosocial assessments, and treatment planning with team
Facilitating individual and/or group interventions focused on skills development including psychotherapy, psychoeducational, supportive psychotherapy, dialectical behavior therapy, and cognitive behavior therapy with diagnostically diverse adult patients
Crisis triage/management
30% Clinical supervision, including:
Working collaboratively with programs manager and medical directors, meeting regularly to address patient, staff and programmatic needs
Providing oversight of clinical care and milieu as indicated by patient and program needs
Serving as a resource to mental health staff, advising on developing patient treatment strategies. Developing and overseeing the completion of treatment on an individual, and group basis. Services include: clinical assessment, service planning, individual, group, family and milieu therapies, case management, record keeping, and service coordination with multi-disciplinary team
Providing regular direct individual and group supervision to program staff
Identifying learning needs of staff and developing strategies to meet these needs
Ensuring that clinical programming meets the needs of patients and internal/external organizational needs
Providing oversight for and assessing the effectiveness of specific interventions toward meeting the objectives and goals of the treatment plan
Overseeing all therapy and contacts with clients and other service providers
Providing crisis intervention as needed
Ensuring documentation is completed. Monitors, tracks, and ensures staff meet quality care and productivity standards
Investigating and providing additional support to staff regrading challenging cases and acts as a resource to staff for complex issues
Developing and implementing high quality clinical curriculum
Leading daily rounds
Supporting and writing annual staff performance evaluations and tracking of mandatory training compliance
10% Administrative:
Timely clinical documentation of patient care per LPPH&C, TJC, Medicare, private funding regulations/standards; participation in treatment meetings
Attending and participating in staff/treatment team meetings
Clinical consultation to a multi-disciplinary treatment team and liaison to inpatient/outpatient units to facilitate referrals and services as needed
Participating in ongoing assessment of treatment services including ongoing evaluation of the need for change and improvements
Assisting with allocation and management of resources, supervising assigned staff to maintain department expenses within budget. Suggesting ways to improve operations by increasing efficiency or identifying better ways to maintain client records, if necessary, requesting additional resources
Participating in recruiting and conducting new employee orientation to programs. Recommending changes in staffing and budget to ensure the efficient operation of mental health function. Participating in defining program goals
Mentoring staff in meeting professional goals and developing growth areas. Consulting with mental health leaders on developing strategies for performance improvement. Assisting management in coordinating staff development, training, and competency assessment
May participate in the training of medical students, residents, interns and/or other post-graduate trainees when assigned by the program manager
May also be called upon to provide individual or group psychotherapy, crisis intervention, outreach, and case management as indicated by varying programmatic and patient care needs
Willingness to learn LEAN Management Systems, A3 development and lead / facilitate True North Board discussions and huddles
Support, guide, facilitate and lead move of intensive services in next 2-3 years to new location
10% General duties:
Maintaining knowledge of clinical service standards/regulations by UCSF Medical Center, LPPH&C, The Joint Commission, Centers for Medicare and Medicaid, private or public funding sources, and applicable professional organizations and licensing bodies
Maintaining current knowledge of infection control issues, national patient safety regulations, and implement practices including CDC hand washing guidelines. Exercise sound judgment in taking sick leave to avoid spreading patients and co-workers to contagious illness.
Utilizing Lean Management systems to include participating in huddles, True North Board leader rounding to address key performance indicators such as Patient
Experience, Quality & Safety, Our People, Strategic Growth, Financial Strength, and Learning Health System
Participating in the implementation of quality and patient service improvement initiatives. Collecting and analyzing data on patient progress measures and evaluating program performance
Participating in facilitation of Patient Advisory or Focus Groups on behalf of LPPH&C
Other duties as assigned
Langley Porter Psychiatric Hospital & Clinics and UCSF Medical Center requires all Advanced Practice Providers (APP) to be credentialed through its Office of Medical Affairs & Governances (OMAG) in order to practice and function in their clinical role. This applies to both adult and pediatric APPs in the inpatient and outpatient clinical settings at all Langley Porter and UCSF Medical Center sites. Credentialing and approval of the Standardized Procedures takes between 60-90 days and must be completed prior to the first working day
.
Required Qualifications
- Three years supervisory experience
- One year experience providing psychotherapy groups and/or individual interventions using evidence-based practices, e.g., dialectical behavior therapy, cognitive behavior therapy, motivational interviewing, or acceptance commitment therapy groups
- Licensed in the State of California (LCSW, LMFT)
- Active Crisis Prevention Institute (CPI) training within six months of hire
- Masters Degree in Social Work, Counseling, Psychology, or related field from an accredited university
- Experience working with populations of diverse ethnicity, gender identity, and sexual orientation
- Recent direct patient care experience in a mental health setting, group and crisis management skills
- Demonstrated ability to provide transitional, comprehensive mental health services including psychotherapy, crisis intervention, outreach, and case management to a caseload of severely mentally ill adults who are high risk for psychiatric hospitalization
- Demonstrated ability to complete psychosocial/functional assessments, mental status examinations, comprehensive treatment development, and discharge planning
- Demonstrated excellent attendance and reliability
- Demonstrated ability to assess suicide and violence risk
- Demonstrated ability to work harmoniously with colleagues as a member of the treatment team
- Excellent communication and interpersonal skills
- Excellent documentation and clinical skills
- Ability to prioritize; work independently, excellent follow-up, work well under pressure and deadlines
- The flexibility to orient and work at all UCSF Health locations
Preferred Qualifications
- Experience working with people with severe and chronic mentally illnesses, including disorders related to mood, anxiety, psychosis, and personality
- Recent direct patient care experience in acute inpatient psychiatric, outpatient, or partial hospitalization/intensive outpatient program settings
- Internal candidate with knowledge of UCSF Health system
- Previous management experience (usually 3-5 years)
- Demonstrated knowledge of mental health system in SF bay area, and demonstrated ability to navigate mental health system to organize services for patients and family members
- Experience working with people with severe mental illness, homelessness, co-occurring substance use disorders, and medical comorbidities
- Experience providing comprehensive mental health services to children, adolescents, and their families, including individual, group, and family psychotherapy, crisis intervention, outreach, and case management in acute or long-term inpatient and outpatient care settings
- Ability to cross-cover in programs with various populations
Licensure/Certification
- Licensed in the State of California (LCSW, LMFT)
Langley Porter Psychiatric Hospital & Clinics and UCSF Medical Center requires all Advanced Practice Providers (APP) to be credentialed through its Office of Medical Affairs & Governances (OMAG) in order to practice and function in their clinical role. This applies to both adult and pediatric APPs in the inpatient and outpatient clinical settings at all Langley Porter and UCSF Medical Center sites. Credentialing and approval of the Standardized Procedures takes between 60-90 days and must be completed prior to the first working day.
Living Pride Standards
Service Excellence
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Centers values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Work Environment
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Health locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.
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