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The Ambulatory Ophthalmology practices at Parnassus are comprised of the following sub-specialty practices:
Neuro-ophthalmology (Adult and Pediatric)
Totals are approximately 75 FTE across 3 locations (Parnassus, Mission Bay, and Berkeley). The Clinical Operations Supervisor will report to Practice Manager who reports to the Director of Ophthalmology. The department of Ophthalmology is high volume outpatient practice. We average approximately 200 encounters per day across 3 clinical sites and that spans numerous demographics and age spectrums. Our clinical operations are largely supported by a base of ophthalmic technicians who provide support in the areas of preliminary patient work up, diagnostic testing and minor procedural support. We also employ a small but essential group of registered nurses (RNs) whom triage acute patient calls, counsel patients and provide procedural support (Fluorescein Angiography, Corneal Cross Linking, etc).
Under the general supervision of the Practice Manager, the Clinical Operations Manager oversees the clinical operations of the Department of Ophthalmology at the Parnassus, Mission Bay and Berkeley Outpatient Care Centers. The Nurse Manager will work with Ophthalmic Technician Leads to provide and organize clinical support for faculty and residents within the practices and will oversee all aspects of the clinical session to ensure timeliness and efficiency of each patient visit. S/he works with the leadership team to identify opportunities for improved practice operations through the oversight and participation in projects. S/he works with staff to develop, monitor and maintain systems pertaining to all aspects of nursing care. S/he supervises all clinical staff, including Ophthalmic Technicians (COA, COT, COMT),Registered Nurses (RN) and Medical Assitants facilitating positive interactions among staff, patients and other departments within the organization. The Nurse Manager maintains operations and facilities in a state of constant readieness for regulatory inspections. S/he is repsonsible for assuing licensure, competency and skills training and documentation for all clinical staff. S/he serves as a liason to Ambulatory Nursing Administration to introduce new quality guidelines and to meet new standards. S/he is responsible for overseeing ordering of supplies and medications for the practices. S/he works as part of a team with Administrative supervisors, Technician Leads and Practice Manager to promote patient access while maintaining efficient, high quality patient care.
Registered Nurse in the State of California and / or licensure in relevant clinical specialty.
Bachelor's Degree in Nursing
Strong clinic / center patient care management skills. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology. Broad knowledge of patient population served and the requirements for the delivery of services
Strong interpersonal skills to create and maintain a climate for effective communication and collaborative decision making
Strong leadership, fiscal, and operations management skills, with the ability to collaborate effectively with physicians, management, and staff from all disciplines
Ability to create and maintain a goal-oriented climate of teamwork, and collaboration
Knowledge of relevant healthcare information technology and patient care workflows and processes
Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments
Proven ability to organize, manage multiple priorities, and delegate work functions efficiently
The flexibility to orient and work at all UCSF Health locations
Certification for Registered Nurse in Ophthalmology (CRNO)
Knowledge of current and emerging best practices and technologies in the clinic / center healthcare industry
Previous knowledge of ophthalmology with functional ability to triage acute patients based on initial triage
Registered Nurse in the State of California and / or licensure in relevant clinical specialty
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve. *LI-AN1