Our clinical manager will be responsible for the day-to-day functioning of the patient clinic. Working with the physicians, the clinical manager will plan, organize, and implement operational improvements for the medical staff. This position will oversee the back office, including the coordination of personnel between our main location and four satellite offices. The position will also manage the employee schedules and training for clinical staff.
Education and Experience:
A minimum of 5-years in a healthcare supervisory or management position. Ophthalmology experience preferred but not required.
An equivalent combination of education, experience, and training that would provide the knowledge, skills, and abilities necessary for the successful performance of the essential job duties. Bachelor's degree preferred.
Managerial experience including proven success in building and leading a high performing, clinical team.
A working knowledge of computer hardware and software. Experience with a fully-integrated medical office software package, including electronic medical records, is preferred.
Demonstrated ability to effectively communicate with physicians and office personnel.
Knowledge of clinic policies and procedures and the capability to implement new protocols and regulations.
Ability to examine documents for accuracy and completeness.
Essential Job Responsibilities:
Directs and manages day-to-day clinic operations, including staff schedules and patient flow.
Maintains a working knowledge of ophthalmology ICD-10, CPT coding, Medicare and other third party policies and procedures.
Maintains a strong focus on improving operational efficiency, organizational communication, and profitability of the organization.
Develops office protocols that assist with optimized clinical flow and efficiency.
Develops and maintains quality assurance guidelines, to ensure compliance with Medicare and third-party payers.
Maintains clinical equipment and helps troubleshoot issues.
Manages practice inventory control for retina drugs and medical supplies.
Works with physicians and clinical team to make ongoing improvements to the EMR system.
Coordinates ongoing clinical education for back office staff.
Works in close collaboration with physicians to foster a positive, patient-centered, team-based work environment.
Monitors patient satisfaction/feedback for all clinic locations to identify and act upon opportunities for improved service.
Actively supports physicians and staff initiatives to improve patient outcomes.
Stays current with changing governmental regulations and ensures compliance.
Conducts periodic reviews of employees who report to the position.
Develops an appropriate infrastructure to improve office communication and efficiency.
Organizes regular meetings of the clinical personnel.
Manages and directs the orientation programs for clinic staff.
Works closely with the office manager and physicians in the hiring and, if necessary, termination of clinic staff.
Resolves escalated patient complaints and complex staffing challenges or issues.
Empowers staff to achieve patient satisfaction within operating policies.
Monitors clinical staff performance and takes appropriate action to assure quality improvement.
Implements ongoing clinical staff training programs in such areas as understanding basic medical terms and procedures, telephone etiquette and triage, diagnostic and procedural coding, and other clinical areas as needed.
Monitors and controls staff attendance and work hours.
Our experienced and dedicated team of ophthalmologists and optometrists strives to provide our patients with the best quality eye care available using the latest technology.
Our board-certified, specialty-trained ophthalmologists are highly experienced in medical and surgical eye care, including LASIK and PRK, Cosmetic Eyelid Surgery, ReSTOR® lens, Cosmetic Botox & Juvederm, and no-stitch catara...ct surgery, SLT for glaucoma, diabetic eye care, and in-office Lucentis and Avastin injections for wet age-related macular degeneration.We have several offices conveniently located in Jenkintown, Norristown and northeast Philadelphia, Pennsylvania, including an office in Wills Eye Hospital.